Length & Format:
Half-day or full day, Onsite/company specific
Transform uncomfortable encounters into stronger relationships.
Conflict is a part of daily human interaction. How we deal with conflict, however, is up to us. You CAN learn to recognize your own patterns and manage conflict in healthy, productive ways. In this conflict management course, you will improve self-awareness around conflict behaviors, you will understand how your thoughts can impact your conflict behaviors so that you can reframe your thoughts and choose more productive behaviors during conflict. These are critical skills for any team leader or manager of people.
With Productive Conflict, learners will:
• Explore the destructive and productive conflict behaviors of each DiSC style
• Understand how to manage their response to conflict situations
• Discover communication strategies when engaging in productive conflict with colleagues
Keep your PHR certification active and earn SHRM Professional Development Credits (PDCs). This course is worth 3 PDCs.
Who Should Attend:
All levels, but especially intact teams, leaders or managers
Training Workshop Sections
Course includes three modules that cover the following:
Module 1 – Develop a broad conceptual understanding of conflict, as well as your own style in conflict and others’ style in conflict. You will also discover your own personal motivators and stressors in conflict.
Module 2 – Next you’ll learn how automatic thoughts influence destructive behaviors, and how to identify and understand destructive conflict behaviors that you use. Finally, you will recognize your own automatic thoughts and actions during conflict.
Module 3 – The last step in this conflict management course is to practice stepping back and reframing your thoughts during conflict. You will learn to identify when automatic thoughts become unhealthy. You will also evaluate your own automatic thoughts, and then practice reframing automatic thoughts, and practice productive responses to conflict.
Related Workshop Materials
UNDER THE HOOD – The Secret Engine That Drives Destructive Conflict
Conflict is an uncomfortable, yet unavoidable part of every workplace. But we don’t always realize the level of harm caused by the toxic behaviors that come along with it. Unproductive conflict is a measurable drag on productivity, performance, and the bottom line. Yet conflict—if done right—is integral to success. Today’s struggle leads to tomorrow’s breakthrough. Under the Hood exposes the hidden connection between our thoughts, emotions, and actions, and reveals the secret engine that drives toxic workplace behaviors. This eBook on effective conflict management also points to the solution with a proven methodology that’s grounded in psychology and validated in the field by Authorized Partners of Everything DiSC®. This method empowers people all to put their conscious selves back in the driver’s seat and productively engage in conflict.